Before filing a claim…
Please note that we include important STOP labels on every pallet we ship out, as well as on the seam side of each box of our prefinished wood flooring.
These instructions must be followed to ensure the long-term success of your flooring. Following these instructions will help ensure that your floor’s warranty is not voided.
These instructions will ensure the long-term success of your solid wood floor.
These instructions will ensure the long-term success of your engineered wood floor.
Every box of solid wood flooring has important instructions on the seam side that must be followed.
Every box of solid wood flooring has important instructions on the seam side that must be followed.
Filing a claim request
Important things to consider when filing a claim
- Installation is considered acceptance for all wood floors, and most issues that could have been caught or prevented prior to installation are not covered by warranty.
- Prefinished floors include special labels and instructions on every box to indicate the importance of inspecting and approving the floor prior to installation, what environmental conditions to keep the floor within, and how to properly acclimate before installing.
- Our Installation Guide (included in every box of prefinished flooring) and Warranty explain the proper way to install our flooring and what is and is not covered by warranty.
If you believe your issue is covered by the manufacturer’s warranty, you may begin the claim process by filling out our claim request form.
Visit Our Resource Page
Download our free helpful wood flooring guides and read our latest articles at our free Wood Flooring Resource page.
