Filing a claim request
Important things to consider when filing a claim
- Installation is considered acceptance for all wood floors, and most issues that could have been caught or prevented prior to installation are not covered by warranty.
- Prefinished floors include special labels and instructions on every box to indicate the importance of inspecting and approving the floor prior to installation, what environmental conditions to keep the floor within, and how to properly acclimate before installing.
- Our Installation Guide (included in every box of prefinished flooring) and Warranty explain the proper way to install our flooring and what is and is not covered by warranty.
If you believe your issue is covered by the manufacturer’s warranty, you may begin the claim process by filling out our claim request form.