What can be done to fix gapped floors?
We have several resources that may help you or your customer understand what causes gaps, and how they may be fixed or prevented.
We include important STOP labels on every pallet we ship out, as well as on the seam side of each box of our prefinished wood flooring. These instructions must be followed to ensure the long-term success of your flooring. Following these instructions will help ensure that your floor’s warranty is not voided.
Important things to consider before filing a claim
- Installation is considered acceptance for all wood floors, and most issues that could have been caught or prevented prior to installation are not covered by warranty.
- In order to properly diagnose and fix gaps, a record of flooring and jobsite moisture content and temperature both now and at the time of installation must be presented.
- Prefinished floors include special labels and instructions on every box to indicate the importance of inspecting and approving the floor prior to installation, what environmental conditions to keep the floor within, and how to properly acclimate before installing.
- Our Installation Guide and Warranty explain the proper way to install our flooring and what is and is not covered by warranty.
Filing a claim request
If you believe your issue is covered by the manufacturer’s warranty, you may begin the claim process by filling out our claim request form.