Claim & Warranty Resources

We know that having problems with your floor can be very frustrating. We are committed to be a helpful resource for you, and fully supporting the products that we sell.

We will do everything we can to help you understand what is happening with your floor, whether or not the problem is covered by the manufacturer’s warranty, and what you or your installer can do to fix it.

What type of issue are you experiencing?

To save you time and help you avoid filling out unnecessary forms, tell us about the problem you are experiencing with your floor. We’ll direct you to helpful resources, or help you begin the process of filing a claim.

  1. My floor is gapping between the boards
  2. My floor has squeaks, creaks or other noises
  3. My floor has issues with color variation
  4. Something else is going on

Continue to Claim Request Form

Visit Our Resource Page

Download our free helpful wood flooring guides and read our latest articles at our free Wood Flooring Resource page.