On Tuesday, May 1 we will be launching a new software system. Our goal is to increase customer service, provide greater functionality, and become more efficient to serve our customers. Changes you will notice Starting on May 1, you may notice a few things that are different. We will likely be a bit slow at …
About the Author: Caleb Unruh
Caleb Unruh has spent the past ten years working in various roles for The Master’s Craft, and currently serves as the Marketing Manager. He has helped developed the Tradewinds Flooring brand of prefinished hardwood flooring, and worked to create many technical and sales resources for anyone involved with selling wood flooring and related supplies. He has a wonderful wife, and five kids at home and enjoys family time, running, and travel.
Articles Written by Caleb Unruh
Important Notice for our Cash Account Customers
We are upgrading our software systems on Tuesday, May 1, 2018 to provide greater functionality and better customer service. Read more about our software update here. If you have a cash account, there are a few things that will be changing regarding your account on May 1. We will no longer be able to put …
What causes squeaky floors?
Squeaking floors are frustrating! Unless you are the parent of a teenager, a squeaking hardwood floor is a nuisance. Once a floor starts to voice its opinion about being stepped on, it’s unlikely to stop unless pursuaded to do so. In older homes, the presence of squeaky floors is simply a part of charm and …
Fix the Board, Not the Floor: A guide to wood floor touch ups
“I want this floor replaced!” As a flooring professional – whether you work out of a showroom or your own truck – you know that phrase is one of the worst things you can hear over the phone or in person. The truth is, there are a hundred things that can go wrong during a …
A Story of Love and Trees
Today we’re going to tell a story that we have told before. It is a story dear to the heart of many of us at The Master’s Craft, and we hope it is near to your heart as well. It is a story of love and life illustrated time and again through history, with trees …
Stop Squeaky Wood Floors by Using the Right Fastener
If you’re involved in selling or installing hardwood floors, you have probably had to solve a “squeaky floor” problem for a customer. Nobody likes it when their brand new hardwood floors start squeaking. Prefinished flooring manufacture warranties do not cover noise issues because they are job site related, and it can be a difficult problem …
Wood Floor Moldings: Find the Perfect Match
Imagine this – you’ve just installed a gorgeous prefinished floor. Everything is looking great and your customer loves it. You start to install the moldings to finish the job, but the moldings you pull out of the box aren’t a perfect match to the flooring boards you are installing them next to. Now a $50 …
When A Floor Doesn’t Stay Together
I love it when a floor goes together. Plank by plank, the steady beat of the mallet and boards snapping together and growing into a beautiful work of art. Nothing is worse than getting a complaint sometime after the job is finished that gaps are starting to appear between the boards. Today, we’re going to …
Gap is not a 4-Letter Word
Dents du bonheur is a French phrase for happy teeth – you know, the two front ones that have a gap. In parts of Africa it is a sign of wisdom to have that gap and in Chaucer’s time women with that quirky feature were considered attractive. There are many other things in life that have …
Expanding on the 4 Types of Gaps
It’s a fact of life that things expand and contract… water, wood, and waistlines after the holidays. Your floor is no different and may decrease in size this winter which will create a few gaps. Don’t worry, most gaps are a result of wood’s tendency to shrink in size as it dries out and those …